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VoXX Cloud Voice wint de Telepo Sales Acceleration Award 2013 !

VoXX Cloud Voice wint de Telepo Sales Acceleration Award 2013!

In de Benelux is VoXX Cloud Voice de snelst groeiende verdeler van Cloud Voice gebaseerd op Telepo technologie. Marc Bauchant, CEO van VoXX Cloud Voice,  mocht de prestigieuze award in ontvangst nemen van Olle Hilström , Vice President Sales en Business Development bij Telepo. Dit gebeurde  in aanwezigheid van talrijke VoXX Cloud Voice partners, tijden het allereerste VoXX Cloud Voice Partner Event,  in het PSV Stadion in Eindhoven. De VoXX Cloud Voice partners die aan de basis liggen van dit success werden dan ook extra in de watten gelegd tijdens het diner later op de dag in het Avant-Garde van Groeninge restaurant.

VoXX Cloud Voice maakt haar Cloud Voice aanbod nog aantrekkelijker !

Op haar partner event maakte VoXX Cloud Voice samen met Telepo ook de  nieuwigheden bekend die later op het jaar beschikbaar zullen komen. VoXX Cloud Voice  is nu reeds het meest volledige telefoniesysteem in de cloud. Maar met de aangekondigde extra’s zullen de partners een nog completere oplossing  kunnen aanbieden, niet in het minst  aan grotere bedrijven.

Enkele highlights :
  *   Professioneel onthaal via ondermeer Interactive Voice Response en volledige Call-Center functionaliteit voor zij die al gekozen hebben voor Microsoft Lync. De Integratie met Microsoft Lync maakt het voor grotere bedrijven mogelijk om  de collaboration services en basistelefonie van Lync te verrijken met al de gesofisticeerde telefoniemogelijkheden van VoXX Cloud Voice.
*   De Voip app voor smartphone en tablet levert een aanzienlijke besparing door bellen over WiFi of  het mobiele datanetwerk (3G of 4G). Tevens toon je steeds je zakelijk ipv je mobiel nummer. Zo scheidt je werk en privé.
*   Op zakenreis of thuis aan het werken ?  Je oproepen komen toe op je  Softphone.    Op Vakantie of ziek ?  Je oproepen komen toe bij een collega.  Op klantenbezoek ? Het gaat meteen naar je GSM.  Je kiest het allemaal zelf.  Het enige wat je moet doen is je Outlook kalender up-to-date houden,  de Exchange integratiemogelijkheid van VoXX Cloud Voice doet de rest.


Why every company can survive without a PBX (White Paper)


Why every company can survive without a telephone exchange.

Cloud voice: the future of communication


There was a time when companies, by definition, needed to generate their own electricity. Later came the principle of the power station that we still know today. The power station's electricity has a constant quality. The customer pays for his consumption, without having to invest in his own power station. Anyone who sticks a plug in the wall does not think twice about where the electricity came from. A similar development is occurring in the IT sector. Companies are rejecting their IT environment and are using applications, servers and storage in the cloud. They prefer not to have to pay for their own data centre or the maintenance of software.

Telephony is the next step. Why should a business invest in an expensive telephone exchange? Cloud voice is the perfect alternative: all the functionality of the same advanced telephone exchange, but without the big investment, without the maintenance and without the technical worries. Moreover, cloud voice offers the easiest route to smoother and more efficient communication with colleagues, customers, suppliers and other partners. Thanks to cloud voice your contact can be reached at one number, regardless of whether he or she is near his or her PC, laptop, smartphone or tablet.

More so, your contact determines when and through what device he or she can be reached. In this way cloud voice optimises communication, both inside and outside the company.


Significant changes took place in the world of telephony over the past twenty years. The classic telephone line evolved to ISDN. Later, mobile telephony and VoIP appeared. Companies used an on-premise telephone exchange or PABX, with the required investments in implementation, maintenance and the development of internal expertise. If the company created a new position or hired a new employee, the telecom team – or an external expert – needed to make a change to the telephone exchange. Fast forward to today. In a very short space of time, businesses have been swamped by all kinds of new devices, such as laptops, smartphones and tablets. The result was that telephony developed into a very broad-ranging concept, with functionalities that reach much further than the support of a traditional telephone conversation between two people.

Today, telephony is a platform that unifies all communication channels. Terms such as Unified Communications, Unified Messaging and Unified Collaboration are often heard. They are living proof of the convergence between telephony and IT, between voice and data. In addition to fixed and mobile telephony, a communication platform today also comprises voicemail, e-mail, fax, instant messaging, presence, videoconferencing, etc. At the same time, the barrier for a functionally extensive on-premise solution is considerable for many companies. Not only do you have the investment in the infrastructure, but also the costs to build expertise and train employees.

Telephony versus IT

The convergence between voice and data means businesses have some key decisions to make. Does the company go for telephony, and expand it to Unified Communications? Or does it depart from the IT environment and add to it? There is also the question of the scale of the communication platform. At best the platform not only meets current requirements, but also the requirements of years to come. It goes without saying that this is very difficult to predict. In fact, is there any economic justification in investing in extra capacity which probably – but not definitely – will be required in the future? Companies who asked the same question about server and storage capacity, or the use of specific software, have made the step to the cloud. They make simple use of the services and the capacity they require at that moment, at a fixed price per user and without requiring any serious investment beforehand. Cloud voice does exactly the same: all functionality for Unified Communications and Unified Messaging is within reach in the cloud. Because no up-front investment is required, the costs for telephony shift from capex to opex. Thanks to cloud voice, telephony is not part of the operational costs of the company.

What is cloud voice then?

Cloud voice is a form of cloud computing. The end user is given access to a service running on a virtual infrastructure or ‘in the cloud’. In the case of cloud voice the users have at their disposal the functionality of a telephone exchange, a platform for Unified Communications, etc – depending on the solution – and the infrastructure is not on-premise, but in the cloud. Via a browser on the Internet, the end user has access to the telephony application. The actual software and data are in the cloud.

Cloud voice is a so-called multi-tenant solution. This means the users of different companies use one single installation. The solution's increase in scale ensures the operational costs per user are much lower than for a company's telephone exchange solely for its own employees. Thanks to this increase in scale, the cloud voice service provider also provides extensive measures to ensure the continuity of the services. When the on-site telephone exchange of a company fails, usually this means that no communication is possible until a repair has been carried out. In the event of cloud voice the operational safety is guaranteed at all times. The cloud voice service provider protects the system with backup and fail-over solutions which guarantees an uptime of 99.9 percent. Furthermore, the increase in scale of the multi-tenant environment means that a customer can add or remove a practically unlimited number of users depending on how his needs evolve. And regardless of the number of users, cloud voice always guarantees a high-quality connection. Every organisation – regardless of size – has access to infrastructure and functionality which, to date, only seemed to be reserved for the biggest companies.

Why switch to cloud voice?

1. No investment

Cloud voice simplifies the choice a company needs to make between telephony and IT. In the cloud there is no up-front investment. Pre-integrated solutions are immediately available for use. This brings many advantages. First of all you don't have the investment of an on-premise telephone exchange. The impact goes further than the budgeting of the costs for purchase and installation. Without a telephone exchange you don't need to hire and train telephony experts, nor do you need a maintenance contract.

2. The telephony costs are transparent and predictable in the cloud.

The company has the same functionality as with a traditional telephone exchange. Instead of a major investment at the start of the project, it pays a monthly amount per user. The cloud model also allows the functionality to be geared to the user's profile, always of course linked to an adjusted tariff. Thanks to Cloud voice, companies need not make the capital investment anymore which was the case in traditional telephony. In the cloud, the communication costs can be described as pure operational costs. This eliminates a big barrier for many companies. Through cloud voice, the functionality of an expensive telephone exchange comes within reach of everyone, including start-ups and small and medium-sized enterprises. Cloud voice allows you to immediately start with all desired functionalities after which the solution can grow with the needs of the company – without any pre-investment.

3. No need for internal expertise

An on-premise telephone exchange requires a technical intervention for every implementation of a new functionality. And adding new users is often quite tricky. Upgrades are expensive and the company is itself responsible for the availability of the solution, involving extra costs for backup and fail-over. Because the company manages the telephone exchange on-premise, it must also pay the necessary attention to security. In the event of cloud voice you don't have any of this. The implementation of functionality is in the cloud and the company manages the users through a web interface. It allows the company to gear the solution perfectly to its own needs. The question whether cloud voice results in a rigid application, is therefore not applicable. The company reserves its autonomy and flexibility, just like before with an on-premise telephone exchange. The big difference is that the housing, the management, the security and the guaranteed availability of the infrastructure are the responsibility of the cloud voice provider, including upgrades, backup and fail-over. Again this eliminates a big barrier, which means cloud voice makes the functionality and advantages of a traditional telephone exchange available to small and medium-sized enterprises.

4. Ideal solution for BYOD

The breakthrough of smartphones and tablets came sooner than expected. And there is good reason for this. The devices first appeared in the consumer market, after which consumers started using them for professional purposes as well. This trend is known as the consumerisation of IT. The fact that many employees use their own device at work, has a major impact on the access and management of the IT environment of companies. Bring Your Own Device or BYOD often implies a big challenge, more specifically with regard to safety, usage costs, etc. Cloud voice can offer a solution for this, more specifically by offering cloud voice clients for the various devices. This gives the end user the freedom to choose a device of his/her choice, and the solution provides a consistent user experience, regardless of the device. This is important, because the end user, depending on location or time, will use a different device.

The many advantages of Cloud Voice:


• More efficient communication between employees, customers, suppliers and partners.

• Budget-friendly solution for all communication needs.

• No need for internal telecom expertise.

• Free choice: cloud voice works regardless of hardware and operator.

• Accessibility through one number.


• Simple self-service configuration.

• Unlimited scalability.

• Management of functionality and users via a web browser.

• No worries about upgrades for hardware and software.

• Consistent user experience on any device.


• Cloud voice provider is responsible for the testing and security of the architecture.

• Hosting of the solution in a secure data centre.

• Strict measures to protect the privacy of users.

• Provider provides backup and fail-over.

Who chooses cloud voice?

In essence, Cloud voice offers an opportunity for all companies: both the bigger companies who already have a telephone exchange, and the small and medium-sized enterprises – such as start-ups – who quickly and without technical worries seek a cost-efficient and easily scaleable telecom solution. For companies with a telephone exchange, cloud voice allows a switch from capex to opex for the support of telephony. Start-ups and small companies without an exchange will have access via cloud voice to functionalities that were outside their reach before. Research bureau MarketCap studied the market potential of cloud voice for SMEs. The study shows that more than 42% of small and medium-sized enterprises are interested in using the call control functionality via a cloud model. 37% of the surveyed SMEs are interested in Presence and Instant Messaging. Approximately 36% of SMEs shows an interest in voicemail and Unified Messaging via the cloud, whereas about 24% would also want to use mobility – the full integration of mobile devices – from the cloud.

The study clearly shows where the interest for cloud voice is greatest, i.e. small and medium-sized enterprises. The categories up to 20, 50 and 100 employees invariably score the best. The explanation is obvious. It concerns companies that don't have their own on-premise telephone exchange because they are unable to find a business case for this big investment. The barrier is still very considerable, not just because of the costs involved, but also the need for internal expertise. These companies have been forced to make do with traditional telephone lines, without exchange and without the extensive functionality this exchange can offer. When this functionality becomes available via cloud voice, without the need of an up-front investment and without requiring internal technological expertise, it is not surprising that small and medium-sized enterprises like this model so much.

The MarketCap study shows that in major companies too there is plenty of interest for cloud voice. We can assume that these companies – in the survey this involves the categories in excess of 250 employees and 500 employees – have their own telephone exchange. In this case, the switch to cloud voice means a shift from investment costs to operational costs. And a lot of internal complexity is eliminated. The interest to bring call control, presence and instant messaging to the cloud is approximately 30% for large companies. And the scores for voicemail, unified messaging and mobility show that cloud voice has great potential in companies with more than 250 or more the 500 employees.


Cloud voice is clearly an alternative for existing telephone exchanges or for start-ups that don't want to invest in a telephone exchange. The advantages, listed in this white paper, are clear. Cloud voice not only offers financial and technological advantages but it is also the easiest way to smoother and more efficient communication with colleagues, customers, suppliers and other partners.

About VoXX Cloud Voice

VoXX Cloud Voice offers cloud voice services to companies via a network of qualified partners. VoXX Cloud Voice HQ is based in Belgium from where the services in the Benelux are rolled out and the further European expansion will be co-ordinated The VoXX Cloud Voice services are built on the platform of Telepo and run independently from any client-technology vendor or telecom operator The service delivers a superior and consistent user experience across all platforms and devices. VoXX Cloud Voice has opted to offer cloud voice through different pre-integrated packages. This makes it easy for a company to gear its choice to the need for specific functionality, depending on the user's profile.

•             VoXX Light

VoXX Light targets desk workers. The package has all the functionalities of a classic telephone exchange: connect, hold, access to the company's directory, forward calls to another phone, conference call, etc. With a fixed IP telephone and a licence for VoXX Light, a desk worker can get started immediately. Analogue devices can also be used, provided they are equipped with an IP converter. VoXX Light also implies the use of Phone Assistant. This is a solution that connects telephone and PC, instantly giving the user several extra communication options such as click-to-dial (calling a number with a mouse click, from any application).

•             VoXX    Standard

VoXX Standard comprises the offer of VoXX Light, supplemented by functionality regarding Unified Messaging. The package also allows you to receive voicemail and fax messages as e-mails. The user can also tape calls. VoXX Standard is not limited to the fixed IP-telephone, but can also be used via a softphone on a laptop or PC, or via a mobile client on smartphone or tablet. VoXX has special clients for all device types.

•             VoXX    Advanced

VoXX Advanced offers all VoXX Standard functionalities, supplemented with Unified Communications. This includes the opportunity to use instant messaging (chat) and presence-based call routing. The package is aimed at profiles that collaborate very intensively, but in practice are often difficult to get hold of, for instance, because they travel so much. A major advantage of VoXX Advanced is that the receiver is able to determine when and via what channel he or she wants to be available. The receiver is able to determine the route of a call and let it depend on his or her agenda and presence status. He or she can choose to have a call first arrive at the office on the softphone and after thirty seconds switch to the smartphone. If the presence status indicates that the employee is in a meeting, the system knows it needs to divert the call to voicemail, for instance.

A VoXX Cloud Voice packages user has one SIP account to which a unique number has been assigned. VoXX Cloud Voice logs in all SIP clients to that one SIP account at the same time, which means the user can always be reached on that one number, regardless of whether he or she has that device on his or her person at that time. This approach allows the user to switch from one device to the other device during the call. Via the SIP account the call is always active on the different SIP clients simultaneously. If you make a mobile call in the car you can continue the conversation without interruption on the softphone at the office. In this way, VoXX Cloud Voice offers all functionalities on the user's various devices, but always from one platform, one installation and one management environment.


Interested or want more information?

Go to

Contact us for sales topics for PR questions

VoXX Cloud Voice Experience Center Belgium

Graaf van Egmontstraat 15, bus 4 – 2800 Mechelen

Tel: 0800 9 8699 of 0800 9 VOXX 

VoXX Cloud Voice Experience Center Nederland

Plein 1945, nr 27 – 1251 MA Laren

Tel: 0800 235 8699 of 0800 BEL VOXX



Hosted Voice blijft nog jaren hot in telefonieland

Hosted Voice blijft nog jaren hot in telefonieland

Maar hoe ver zijn de leveranciers op dit moment, zijn alle kinderziektes er al uit, en zijn alle valkuilen al bekend ? En zijn er al referenties en hoe verhouden de kosten zich tot 'zelf doen'?

Hosted voice (of ‘managed VoIP’ of ‘cloud telefonie’) staat voor een telefonievoorziening waarbij telefonie als dienst vanuit een leverancier wordt geleverd. In de regel bestaat zo’n oplossing uit een (VoIP) telefonieserver die in een datacenter is geplaatst, een dataverbinding tussen datacenter en de kantorganisatie, en telefoontoestellen of softphones (a la Skype) op klantlocatie. Er wordt betaald per toestel per maand met eventuele aanvullende kosten voor extra functies.

Leveranciers zien hosted voice als belangrijke ontwikkeling, zoniet de belangrijkste ontwikkelingen voor de zakelijke markt. De verwachting is dat uiteindelijk rond de 40 procent van alle telefonie op basis van ‘cloud’ wordt. Hoe snel deze ontwikkeling gaat is nu nog niet in detail duidelijk, maar over drie jaar zou deze markt volwassen moeten zijn. Leveranciers verwachten dat het negeren van deze ontwikkeling zal betekenen dat men niet kan overleven in deze markt.

De leverancier
Veel leveranciers kunnen zowel hosted voice als traditionele oplossingen aanbieden en doen dit omdat op dit moment vooral de wat kleinere bedrijven (minder dan tweehonderd werkplekken) kiezen voor hosted voice, daar waar de grootzakelijke markt vaak nog kiest voor aanschaf (en eigen beheer) van eigen telefoniesystemen. Er zijn echter ook leveranciers die alleen maar een hosted voice oplossing kunnen aanbieden. Van deze laatste zijn in de afgelopen periode enkele nieuwe leveranciers in de markt ontstaan.

Het aanbod
De meeste leveranciers hebben in de afgelopen periode een concreet aanbod ingeregeld of zijn daar op dit moment mee bezig. Dit is vaak niet eenvoudig omdat de oplossing zowel technisch als organisatorisch en op dienstenniveau moet worden ingeregeld en vaak ook een samenwerking met partners nodig is.

De geboden technische oplossing is voor kleine bedrijven vaak een gestandaardiseerde oplossing, voor grotere bedrijven is dit vaak maatwerk. Zeker als de vraag complex is, bijvoorbeeld als telefonie geïntegreerd of gekoppeld moet worden met andere systemen of als er bijzondere financieringswensen zijn, wordt er een maatwerkoplossing geboden. Proposities bestaan in de regel uit bouwblokken waaruit gekozen kan worden.

Voor de gebruiker is er geen verschil tussen hosted voice of 'zelf doen'. Er verschijnt in beide gevallen een telefoon op het bureau waarmee op dezelfde manier gebeld kan worden. Verschillen zitten vooral aan de kan van de ict-afdeling: er is geen eigen telefooncentrale meer aanwezig, er hoeven (vaak) geen investeringen gedaan te worden en systemen zijn altijd up to date.

De markt
De hoeveelheid actieve kanten (/referenties) waar een leverancier op dit moment over beschikt verschilt zeer sterk. Enkele leveranciers zitten nog in de opstartfase, andere leveranciers hebben al tientallen (grote en kleinere) klanten. Zeker bij grotere klantorganisaties zullen weinig leveranciers beschikken over ’drie vergelijkbare referenties’ waar bij aanbestedingen nog al eens om gevraagd wordt.

De gehanteerde prijzen zijn vaak maatwerk, maar gerekend kan worden op prijzen vanaf circa zes euro per maand per toestel. Prijzen variëren sterk, afhankelijk van het type toestel, de gewenste functies, de omvang, de looptijd en de complexiteit. Of dit goedkoper is dan 'zelf doen' is niet eenvoudig te bepalen omdat dit van veel factoren afhankelijk is. De kosten zijn in de regel ook niet altijd de enige reden om voor een concept te kiezen.

Hosted voice is sterk in opkomst en zal de komende jaren steeds belangrijker worden. Leveranciers zullen hun aanbod steeds verder professionaliseren en er zullen steeds meer organisaties hosted voice in gebruik gaan nemen. Omdat veel organisaties op dit moment onderzoeken hoe hun ict eenvoudiger, veiliger, beter en goedkoper kan, moet hosted voice zeker in deze afwegingen worden meegnomen.





Voxx Cloud Voice brings cloud platform to the Netherlands

Belgian cloud provider Voxx Cloud Voice has launched a cloud platform in the Netherlands. The Mechelen-based company has established its Dutch headquarters in Laren. The Voxx Cloud Voice UC cloud platform is based on technology from Sweden's Telepro. Voxx Cloud Voice offers three business versions, namely Light, Standard and Advanced, all suitable for both fixed and mobile services (voice, SMS, chat, voicemail, fax). Voxx Cloud services were introduced in Belgium last month, aimed at both SMEs and larger organisations.

Hexacom lanceert Cloud Telecom (Persbericht)

Flexibele en toegankelijke telefonie in de cloud voor de K van KMO

Steenokkerzeel, 25 september 2012 – Hexacom , de data- en telecompartner van meer dan 4.000 Belgische KMO’s, lanceert “Cloud Telecom”. Het gaat om een telefonieoplossing in de cloud waarbij de klant de IP-telefonie als een dienst afneemt. Het grote voordeel is dat de klant op die manier toegang heeft tot alle nodige telefoniefunctionaliteiten volgens het pay per use-principe, zonder dat hij moet investeren in een eigen IP-centrale. Een ander voordeel is de schaalbaarheid: Cloud Telecom kan eenvoudig en snel worden afgestemd op de noden van het bedrijf. Met deze nieuwe service beantwoordt het telecombedrijf aan de groeiende vraag van starters en kleine kmo’s (tot 10 personeelsleden) naar een flexibel telefoonsysteem dat weinig investering vraagt en toch alle voordelen van IP-telefonie biedt. Hexacom reageert hiermee ook op een aantal trends in de markt waarbij gebruikers steeds vaker eigen communicatiedevices gaan integreren in hun werkomgeving en op de werkplek dezelfde gebruikservaring verlangen als die ze thuis gewoon zijn.

Flexibele telefonie via de cloud

Bij Cloud Telecom verloopt de telefonie via een IP-centrale die niet in het bedrijf zelf is ondergebracht, maar op een externe dataserver wordt gehost. Hierdoor hoeft de onderneming niet langer te investeren in een eigen telefooncentrale. Een telefooncentrale is overigens per definitie beperkt qua capaciteit, dus wanneer een bedrijf een sterke groei kent, moet de bestaande centrale plaats maken voor een exemplaar met een grotere capaciteit. “Cloud Telecom is in die zin uiterst flexibel. Het is heel eenvoudig om gebruikersaccounts toe te voegen of te verwijderen”, legt Patrick Gillis, CEO van Hexacom, uit. “Ook alle unified communications functionaliteiten zoals de integratie van vaste en mobiele telefonie, voicemail, e-mail, presence, chat, enz. zijn in de cloud beschikbaar. De klant kan eender welke functionaliteit als een dienst uit de cloud halen.”  Bovendien kan de klant de functionaliteit afstemmen op de specifieke behoefte van het bedrijf en ze ook verder aanpassen zodra die behoefte evolueert. Hij kan zijn gebruikerspakketten naar believen uitbreiden of beperken en betaalt volgens gebruik. De klant heeft enkel een internetverbinding nodig en voor de rest is het pure plug & play. “Het is ook erg gemakkelijk te installeren, dankzij de automatische systeemupdates beschik je zowel qua software, hardware als technologie altijd over de laatste versie en het systeem is ook niet gebonden aan een vaste telefonieprovider.”

Met deze nieuwe dienst richt Hexacom zich op het marktsegment van de starters en de kleinere kmo’s met een 10-tal personeelsleden. “Het gros van onze klanten zijn kmo’s met een personeelsbestand van 20 tot 500 personen. We hebben vorig jaar een enquête gehouden bij 2.000 kmo’s die niet tot ons klantenbestand behoren. Daaruit bleek dat heel wat starters en kleinere kmo’s op zoek zijn naar een flexibel, toegankelijk en betaalbaar telefoniesysteem dat eenvoudig kan mee evolueren met hun onderneming en dat nauwelijks investering vraagt. Daarom zijn we op zoek gegaan naar een goede oplossing. Zo zijn we terecht gekomen bij VoXX, een Europese leverancier van telecomdiensten in de cloud.”, aldus Gillis. “Hun oplossing is perfect integreerbaar met de diensten die Hexacom aanbiedt. Daardoor kunnen we onze klanten een end-to-end-oplossing bieden waarbij we ook voor de nodige support kunnen zorgen en waardoor onze klanten ook maar één aanspreekpunt hebben. Dat is zeker een pluspunt”, aldus Gillis.

Inspelen op markttrends

Uit de enquête van Hexacom kwam ook naar voor dat kleine bedrijven steeds vaker geconfronteerd worden met trends als ‘user experience’ en ‘bring your own device’. “De meeste werknemers zijn tegenwoordig thuis nogal goed uitgerust op het vlak van telefonie en IT”, vertelt Gillis. “Ze hebben vaak een eigen smartphone, PC en/of tablet. Ze zijn daardoor in de privésfeer een zeker gebruiksgemak gewoon. Ze willen in hun werkomgeving graag dezelfde gebruikservaring. Bovendien brengen ze graag hun eigen communicatietools, zoals smartphones en tablets mee naar de werkplek, en willen ze die ook daar graag gebruiken. Het ‘bring your own device’-principe is bij heel wat bedrijven overigens al een belangrijke rekruteringstroef geworden. Cloud Telecom maakt het ook voor kleinere kmo’s mogelijk om hierop in te spelen omdat de gebruikservaring en –interface dezelfde blijven, ongeacht het toestel of device dat je gebruikt.” 

Over Hexacom

Hexacom is de grootste Premier Partner van Siemens voor de Belgische KMO markt. Het bedrijf bouwt specifieke oplossingen en diensten rond Voice Solutions, Mobility, Unified Communications, Collaboration, Customer Interaction en Alarmmelding. Het bedrijf behaalde reeds 3 jaar op rij de Siemens Partner Excellence Award voor de grootste klantentevredenheid.

Voor meer informatie:



Nieuwkomer VoXX Cloud Voice breekt markt Cloud Voice services open

Cloud Voice services volgende belangrijke technologische ontwikkeling na cloud computing

Met zijn Cloud Voice services introduceert VoXX Cloud Voice een baanbrekende communicatie-oplossing in de cloud voor kleine, middelgrote en grote organisaties. Deze beschikken hiermee over een professioneel en geïntegreerd communicatieplatform voor telefonie, sms, chat en voicemail en fax via hun vaste IP-telefoons, pc’s, tablets of smartphones. Gebruikers zijn niet alleen via één nummer bereikbaar, maar bepalen zelf ook op ieder moment eenvoudig hoe ze hun spraak- en tekstberichten ontvangen. Bovendien laat de oplossing zich op dezelfde gebruiksvriendelijke manier bedienen, ongeacht het apparaat waarvan gebruik wordt gemaakt.  De VoXX Cloud services zijn nu beschikbaar in België.

Unified Communications versterkt de concurrentiepositie van bedrijven, maar voor veel van hen is de drempel hoog. De aanschaf van hard- en software, de integratie en het beheer: het is een complexe en dure aangelegenheid. VoXX speelt hierop in met zijn Cloud Voice services, een oplossing die bedrijven tegen lage kosten en zonder dat ze er omkijken naar hebben alle benodigde communicatiemogelijkheden biedt. Bij de inzet van de VoXX Cloud Voice oplossing zijn bedrijven niet gebonden aan een bepaald merk of type IP-telefoon, smartphone,  pc of tablet. Ook zijn ze vrij in de keuze van hun telecom operator, zodat ze kunnen profiteren van de voor hen meest gunstige tariefvoorwaarden. De oplossing laat zich daarnaast eenvoudig uitbreiden qua functionaliteit en aantal gebruikers.

De Cloud Voice services van VoXX Cloud Voice zijn gebaseerd op technologie van het Zweedse Telepo. Deze werd onlangs nog door Gartner geroemd als ‘Key Technology’ voor Unified Communications.

Marc Bauchant, Managing Director van VoXX Cloud Voice: “Cloud Voice services zijn de volgende belangrijke technologische ontwikkeling na cloud computing. Onze services stellen bedrijven in staat om hun telecommunicatie-infrastructuur op een veilige, schaalbare en gebruiksvriendelijke manier in de cloud onder te brengen. Uit marktonderzoek blijkt dat er in België veel vraag is naar dergelijke diensten. Uit diverse contacten met partners die onze diensten zullen gaan verkopen blijkt dit ook. Iedereen is echt enthousiast over de oplossing die we voorstellen. De start in België is een begin, we willen straks in meerdere Europese landen aanwezig zijn.”



Leading analyst house Gartner has named Telepo as a key unified communications vendor in two recent Hype Cycles

Gartner said unified communications was one of the key technologies that would help service providers transform their networks and business. Service providers are trying to break away from the traditional “bit pipe” provider role and create new opportunities for revenue growth. These technologies are crossing the boundaries of network, IT, business, marketing and operations. While Cloud based applications such as unified communications as a service present new opportunities for service providers. Telepo CEO Lars Wahlström said: “This is great news for us because Gartner is one of the top analyst houses in the world and its reports carry great weight with our customers – telecom operators and other service providers. “We know our customers are looking for new business models and innovative services and it is very satisfying that Gartner recognize our strengths. We are also proud that our leading mobile capabilities have been identified in the mobile unified communications space.” The first report – ‘Hype Cycle for Unified Communications and Collaboration, 2012’ evaluated 37 unified communications and collaboration technologies. The second – ‘Hype Cycle for the Telecommunications industry, 2012’ examined the key systems, processes and platforms that service providers need to evaluate.



Cloud, Telecom Drive IT Spends in 2012

Global IT spending is expected to reach $3.6 trillion in 2012 in spite of several challenges faced by the global economy, said research firm Gartner. The analyst firm noted that segments such as cloud computing, telecom and IT services are expected to lead the pack. Overall the industry will witness a growth of over 3 percent as against Gartner’s projection of 2.5 percent growth in the last quarter. “Although the global economy continue to face challenges owing to the Euro Zone crisis, weaker US recovery, a slowdown in China, the outlook has to an extent stabilised,” said Richard Gordon, VP-Research at Gartner. Gordon added that here has been not been much change in either business confidence or consumer sentiment in the past quarter, so the short-term outlook is for continued caution in IT spending.

Public cloud to grow 
Gartner sees the maximum spends in cloud computing, especially on public cloud services. The research firm expects public cloud services to grow to $109 billion in 2012 from $91 billion in 2011. By 2016, the analyst firm forecasts enterprise public cloud services spending will reach $207 billion. “Business process as a service (BPaaS) still accounts for the vast majority of cloud spending by enterprises, but other areas such as platform as a service (PaaS), software as a service (SaaS) and infrastructure as a service (IaaS) are growing faster,” informed Gordon.

Telecom spending boom 
Gartner noted that the global telecom services market would continue to be the largest IT spending market, with total spending on telecom (equipment and services) expected to grow to from $2.06 trillion in 2012 and $2 trillion in 2011. It is expected to reach $2.13 trillion in 2013. The growth in telecom services come not only from emerging markets, but also from mature markets owing to the adoption of multiple enterprise communication devices, such as media tablets and smartphones, said Gartner.

IT services optimistic 
Worldwide IT services spending is expected to touch $864 billion in 2012, a 2.3 percent increase from 2011. The market is expected to further increase to $905 billion in 2013. Consulting is an area that is forecast to remain high because CIOs and other business leaders. Gordon said consulting itself is becoming increasingly technology-based with the rise of analytics and big data, having deep implications on the future of consulting services. Gartner forecast computer hardware market to grow 3.4 percent in 2012 to $420 billion. The segment is expected to touch $448 billion in revenues in 2013. Global IT spending is expected to grow 4.4 percent in 2013 to reach $3.78 trillion.



VoXX starts with Cloud Voice services in Benelux (Press release)

As of today – and for the first time in the Benelux – a company is bringing “cloud communication-as-a-service, with no hassle” to the market. VoXX Cloud Voice, based in Mechelen (Belgium) and with a sales office in Laren (The Netherlands), is offering three different Cloud Voice services to SMB’s.

  1. VoXX Light brings you the typical telephony functionalities from the cloud;
  2. VoXX Standard goes a step further and also brings you Unified Messaging (UM) from the cloud;
  3. VoXX Advanced offers unparalleled Unified Communication (UC) form the cloud.

These offerings bring many benefits to companies as it allows them to eliminate their PBX systems and get even better and morge complete communication services form the cloud. With no hassle! Pause and think about your current PBX system: not only does it consume floor space in your building, it also requires a significant investment, it needs to be upgraded (hardware and software) throughout its lifetime by specialized telecom engineers, and adding new users or adding extra functionalities is not always easy.

The VoXX Cloud Voice services can be used independently from a telecom operator or client-technology provider!

Cloud Voice services are Smart, Simple and Secure.


1. Smoother communication between your people, your customers and suppliers

2. A budget-friendly solution for your telecom needs

3. No specialised telecom resources needed

4. Freedom of choice: technology vendor and operator independent

5. Enjoy HD voice quality

6. A single phone number to reach you, wherever you are 


1. Effortless implementation of the service

 2. Endlessly scalable

 3. Managing your telecom functionalities and users via your browser

 4. No worries about hardware, software or upgrades

 5. Consistent user interface and user experience, regardless of the device


1. Tested & certified technology architecture

2. Hosted in carrier-grade data centers

3. Closely watched privacy policy

 4. Back-up & fail-over always included

VoXX Cloud Voice services will be commercialised via a network of qualified and trained partners (check for a list of partners). The services were first rolled out in the Benelux countries, with other European countries to follow.


Also larger enterprises go Cloud

We were fascinated to read that Team Sportia, a leading sports retailer in Sweden, goes to the Cloud with its telecom infrastructure.

It is very interesting since Team Sportia is a larger enterprise and by moving to a Cloud PBX infrastructure for its headquarters and 122 retail stores it is part of a wider trend.

The Cloud market and specifically Business Communication as a service is shifting. It is changing from one dominated by smaller companies with less than 50 employees to one where also larger enterprises with more than 500 are coming to the fore.
This is exciting for us as it shows that the Cloud market is maturing and becoming an accepted approach rather than a niche just for early adopters.

We are seeing a steady stream of 500 plus employee companies moving to Cloud PBX infrastructures and we believe this is only the beginning.

In the coming years this shift will really pick up speed as more and more larger enterprises see the benefits of a Business Communication as a service approach. It won’t be limited to the private sector or just Europe; we will see public bodies and multinationals joining the trend.

Cloud Voice is going mainstream – is your business missing the competitive advantage?


Cloud Computing is the future of Telecom

As the traditional landline phone business migrates into the new mobile wireless smartphone world, it is causing some telecom companies to lose their way and stumble while others are seeing the opportunity to create whole new futures for themselves. One such company that is creating a whole new future for itself is KT. It was formerly known as Korea Telecom but is now moving far beyond telecommunications, thus its name is now just KT.
In collaboration with Korean companies they are building “Smart Work Centers” using cloud computing and related technologies to restructure the way work is done, increase productivity and income and create new jobs.
Using Cloud Computing and Smart Devices to Decentralize Work Environments
Korea is encouraging what they call “smart work”. By this they mean using cloud and smart devices to restructure company business and operating models so employees can work out of distributed work centers that are closer to their homes and they can operate more collaboratively with customers and suppliers. A handful of smart work centers are already in operation and more will be opening every year.
Companies can rent space at smart centers where their employees in that area can work. This cuts down on time wasted commuting to and from work and cuts down on traffic congestion and carbon emissions as well. Mr. Kim also talked of the need to create more new small and medium businesses that can create new jobs especially for young people entering the workforce who need an opportunity to get their start. 
In a conversation at dinner he drew an analogy between power companies and telecom companies. They both have wide distribution networks, he said, but the power companies also have a product (electric power) that they make and deliver over their distribution networks. So they make money on both operating their network and on making and selling their product. 
He went on to say that at present, many telecom companies only operate their networks; they don’t have a product to sell and this hurts their profitability. He said KT has a wide distribution network they are upgrading and expanding and now they want to have a set of products that they can make and deliver to customers over their network.  
Thoughts on a Similar Situation in the United States
This got me to thinking of a situation in Chicago where I live and the traditional telecom provider, AT&T, is being squeezed out by a competitor, Comcast. Comcast created a distribution network originally for delivery of cable TV, and now they are using it to deliver other products such as Internet access, movies, video-on-demand and lately, phone service. 
AT&T spent the last 20 years buying up other telecom companies after the breakup in the 1980s of the former nationwide telecom company known as AT&T. It did this in order to recreate a seamless and wide reaching 
network. But just as they completed their acquisitions they began to see the value of their network decrease because they aren’t using their network to deliver other non-telecom digital services that customers (like me) want. 
Comcast combines their cable distribution network with the ability to produce content and services to deliver over this network. They offer a package of digital products and services – TV, movies, Internet access and telecom service. My company is switching to Comcast for phone service now and we’ll leave AT&T behind because they can’t offer a complete package of services. We already use Comcast for TV and Internet access so Comcast can offer us a better deal on the telecom. It looks like AT&T is going to fade away as the traditional land-line phone business and dedicated telecom devices fade away (a smartphone is not a dedicated telecom device; telecom is just a service that runs on the device).
Opportunity for Telecom Providers Worldwide
As I consider this example it seems to me that telecom providers around the world need to actively promote awareness of cloud computing and explain the benefits of cloud computing so as to create demand for products that they are potentially well suited to make and deliver over their networks. I mean products such as all sorts of software-as-a-service applications (SaaS apps) and all sorts of platform-as-a-service packages (PaaS pacs). 
It further occurs to me that as the present wild exuberance of SaaS app startup companies and PaaS providers starts to mature and the inevitable market shakeout happens, telecom companies (if they can make the transition from the old traditional telecom business model) will be in a great position to benefit from this shakeout which will be happening in the next few years. They can acquire proven SaaS and PaaS companies and deliver those products over their networks. This is how successful telecom companies will continue to grow after the traditional phone business disappears. 
Source: Michael Hugos,

VoXX Partners

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